faq

It's our long-held consistent goal to provide our world-wide customers with the most competitive quality products and most satisfactory services.

1. You will get the full version of our software (5 minutes limitation or watermark removed). 2. FREE lifetime technical support via e-mail, guaranteed reply within one business day. 3. FREE lifetime update to the latest version. 4. Get discount for purchasing other products. Email us for details.
We accept several types of payment: Credit Card, Bank/Wire Transfer, Check/Money Order, Fax, etc.
Yes, it is 100% secure to do business with us. The Payment platform we utilize is Avangate, one of most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.
Once you complete the online order, you were supposed to receive an email with the order information and license code from our payment processor Avangate. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.
Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information and the right product you want. We will exchange the right one for you.
We are really sorry that one license of our software can be used on one computer only. However, we offer personal license for those who want to install the program on all of their personal computers. Simply contact us at support@backupitnow.com for help. Note, if you originally purchased the personal license, you do not need to pay the extra.